Shipping & Returns
PAYMENT METHOD: We use Paypal as our Payment Gateway. If you have a Paypal account, you may login and complete payment at Checkout page. If you don't have an account with Paypal, you can skip the PayPal login and quickly complete your purchase as Paypal acccept major credit cards and debit cards - on almost any device.
SHIPPING INFO: Heavy Weight Items will ship via LTL Freight and small items by Fedex/UPS Ground. LTL Freight is CURBSIDE ONLY. Inside delivery is not applicable for this type of delivery. Shipping time will take approximately 5-10 business days depending where you located.
ORDER CANCELLATION: If you cancel your order while the product has not yet shipped, payment will be fully refunded. If item has already shipped, customer must pay a 25% restocking fee and return shipping for returned item.
DAMAGE /DEFECT POLICY: You must report damage/defect/missing items within 5 days of delivery date to avoid claim refusal from the manufacturer. Damage/Defect photos must provide immediately through email. For any issue, please call us immediately at 904-699-3781.
Luxvanity is not responsible for customer's failure to inspect shipments at time of delivery.
Luxvanity reserves the right to repair, replace or refund any products resulting from a manufacturer's damage/defect.
SHIPPING DISCLAIMER: We will make every effort and use every good measure to deliver your order on time. Luxvanity will not be responsible for any delay of the shipment during transit, for reasons including, but not limited to, negligence by the shipping carrier, employee strikes, or weather.
SEVERABILITY: Should any part of our policies be rendered or declared invalid by a court of competent jurisdiction, such invalidation of such part or portion shall not invalidate the remaining portions thereof, and they shall remain in full force and effect.
WARRANTY INFO: Warranty are provided by the manufacturers and may vary from one to another depending on each brand.
WARRANTY DISCLAIMER: We make no representation or warranty of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from Luxvanity are accompanied by a manufacturer warranty unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.
RETURN POLICY: Cancel / Change Orders must report within 24 hours to avoid shipping charges. All Products returns (except Air Tubs) for any reasons other than damaged/defect can be accepted within 30 days of purchase date for an exchange or a credit. All Air Tubs can be returned for any reasons within 3 days ONLY or Sale is FINAL. Return is subject to a minimum restocking fee of 25% plus Return Shipping. All returns require a RMA# and must confirm Return Address. Item must not be installed, unused, unopened packing and has to be in perfect condition as it was received.